Our Promise

Effective Date: [Insert Effective Date]

Business Name: Confidence Petroleum India Limited
Address: Village Paud Survey No. 27/29, Post Mazgaon Via Rasayani, Taluka Khalapur, Raigad – 410207, Maharashtra – 410207, India
Contact Number: 8767088863
Email: cpil1123@gmail.com

1. Introduction

Confidence Petroleum India Limited (“Company,” “we,” “our,” or “us”) values the privacy and security of every customer, visitor, business partner, and user who interacts with our website, mobile platforms, customer support channels, WhatsApp Business communications, Rich Communication Services (RCS), and related digital services.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information obtained through our services. It also describes your rights regarding your personal data and the measures we take to comply with applicable privacy laws, telecommunications regulations, Meta Business Messaging Policies, WhatsApp Business Platform requirements, and RCS business messaging standards.

By accessing our website, subscribing to our services, interacting with our business communications, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein.

2. Information We Collect

To provide our services effectively, Confidence Petroleum India Limited may collect various categories of information.

A. Personal Information

We may collect:

Full name
Mobile phone number
Email address
Business name
Company details
Billing information
Postal address
Customer identification details
Communication preferences

This information is typically collected when users:

Contact us
Register for services
Submit inquiries
Request support
Subscribe to communications
Engage with WhatsApp or RCS messaging

B. Device Information

We may automatically collect:

IP address
Device type
Operating system
Browser type
Device identifiers
Language preferences
Network information
Access timestamps

Such information helps us improve service functionality and security.

C. Website Usage Information

When visiting our website, we may collect:

Pages viewed
Session duration
Referral sources
Clickstream data
Website interactions
Search activity
User preferences

This information assists us in enhancing user experience and service performance.

D. Cookies and Tracking Data

We may use:

Essential cookies
Analytics cookies
Functional cookies
Security cookies
Session cookies

These technologies help maintain website functionality and improve performance.

E. Messaging Data

When interacting with Confidence Petroleum India Limited through WhatsApp Business Platform or RCS channels, we may collect:

Phone numbers
Message timestamps
Delivery status
Read status
User responses
Support requests
Communication history
Opt-in and opt-out preferences

We collect only information necessary for legitimate business communication purposes.

3. Purpose of Data Collection

Confidence Petroleum India Limited collects personal information for legitimate business purposes, including:

Providing requested services
Customer account management
Business communication
Order processing
Customer support
Service delivery
Regulatory compliance
Security monitoring
Fraud prevention
Product improvement
Marketing communications
Performance analytics
WhatsApp communication management
RCS communication management

We collect only information reasonably necessary to achieve these purposes.

4. Consent for WhatsApp & RCS Data Processing

Confidence Petroleum India Limited may communicate with customers through WhatsApp Business Platform and Rich Communication Services (RCS).

By voluntarily:

Sharing your mobile number,
Opting in through our website,
Contacting us through messaging platforms,
Subscribing to updates,

you expressly consent to receiving communications from us through these channels.

Such communications may include:

Service notifications
Transactional updates
Customer support responses
Appointment reminders
Order confirmations
Product information
Promotional content (where legally permitted)

You may withdraw consent at any time by:

Replying with STOP, UNSUBSCRIBE, or equivalent commands;
Contacting us directly;
Using available opt-out mechanisms.

Withdrawal of consent does not affect processing already completed before withdrawal.

5. Legal Basis for Processing

Confidence Petroleum India Limited processes personal data on one or more of the following legal grounds:

Consent

Where users voluntarily provide consent for communication, marketing, or service-related interactions.

Contractual Necessity

Where processing is required to fulfill obligations related to requested products or services.

Legal Compliance

Where processing is necessary to comply with:

Indian laws
Tax regulations
Telecommunications requirements
Government directives
Court orders

Legitimate Business Interests

Including:

Service improvement
Fraud prevention
Security monitoring
Customer support
Operational efficiency

6. How We Use Collected Data

Information collected by Confidence Petroleum India Limited may be used to:

Deliver services
Verify customer identity
Process inquiries
Respond to support requests
Send transactional messages
Improve platform performance
Personalize user experiences
Conduct analytics
Monitor security
Detect unauthorized activity
Maintain legal records
Fulfill contractual obligations
Comply with regulatory requirements

We strive to use information fairly, transparently, and only for legitimate purposes.

7. Data Retention & Deletion

Confidence Petroleum India Limited retains personal information only as long as reasonably necessary for:

Service provision
Business operations
Compliance obligations
Legal requirements
Dispute resolution
Security investigations

Retention periods may vary depending on the nature of information and legal obligations.

Upon expiration of retention requirements:

Data may be anonymized,
Archived securely,
Deleted permanently, or
Destroyed using industry-standard procedures.

Users may request deletion of eligible personal information, subject to legal and regulatory retention obligations.

8. Data Sharing with Third Parties

Confidence Petroleum India Limited does not sell personal information.

However, we may share information with trusted third parties when necessary.

A. Meta Platforms

Information may be processed through Meta-owned services including:

WhatsApp Business Platform
Meta Business tools

Such processing is governed by Meta’s applicable policies and terms.

B. Google Services

Where applicable, data may be processed through Google technologies used for:

Analytics
Cloud infrastructure
Security services
Website performance monitoring

C. Telecom Operators

RCS communications may involve telecom operators and messaging partners responsible for message transmission and delivery.

D. Service Providers

We may engage service providers for:

Hosting
Technical support
Infrastructure management
Analytics
Customer communication

Such providers are contractually obligated to protect personal information.

E. Legal Authorities

Information may be disclosed where required by:

Law enforcement agencies
Courts
Government authorities
Regulatory bodies

when legally mandated.

9. Security Measures & Encryption

Confidence Petroleum India Limited implements reasonable technical, organizational, and administrative safeguards to protect personal information.

Security measures may include:

Secure servers
Firewall protection
Access controls
Authentication systems
Encryption technologies
Security monitoring
Malware protection
Data backup procedures

Where available, communications transmitted through WhatsApp Business Platform benefit from end-to-end encryption technologies provided by Meta.

Despite our efforts, no system can guarantee absolute security. Users should also take precautions to protect their personal information.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Maintain user sessions
Remember preferences
Improve functionality
Analyze website traffic
Enhance security
Personalize experiences

Users may configure browser settings to reject or delete cookies.

Disabling cookies may impact certain website features and functionality.

11. Data Transfer & Storage (India-Based)

Confidence Petroleum India Limited primarily stores and processes data using systems located in India or through trusted service providers maintaining appropriate security standards.

Certain service providers, including messaging and cloud infrastructure providers, may process information outside India where necessary for service delivery.

Whenever such transfers occur, we take reasonable measures to ensure:

Appropriate safeguards
Contractual protections
Security standards
Compliance with applicable regulations

12. User Rights

Subject to applicable laws, users may have the right to:

Access

Request information regarding personal data held by us.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of eligible personal information.

Withdrawal of Consent

Withdraw previously granted consent for certain processing activities.

Restriction

Request limitation of certain processing activities where legally applicable.

Objection

Object to specific processing activities based on legitimate grounds.

To exercise these rights, users may contact us using the information provided below.

13. Policy for Children

Our services are not intentionally directed toward children under 18 years of age.

We do not knowingly collect personal information from minors without appropriate authorization from parents or legal guardians.

If we become aware that personal information of a child has been collected improperly, we will take reasonable steps to delete such information.

Parents or guardians who believe a child has provided personal information may contact us immediately.

14. Updates to Privacy Policy

Confidence Petroleum India Limited reserves the right to modify or update this Privacy Policy at any time.

Changes may occur due to:

Legal developments
Regulatory requirements
Technology changes
Business operations
Service enhancements

Updated versions may be posted on our website or communicated through appropriate channels.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Maharashtra, India.

Nothing in this Policy limits any statutory rights available under applicable Indian law.

16. Contact Information

For privacy-related inquiries, requests, complaints, data access requests, correction requests, deletion requests, or consent withdrawal, please contact:

Confidence Petroleum India Limited
Village Paud Survey No. 27/29
Post Mazgaon Via Rasayani
Taluka Khalapur
Raigad – 410207
Maharashtra, India

Phone: 8767088863
Email: cpil1123@gmail.com

We will make reasonable efforts to respond to privacy-related requests within a reasonable timeframe and in accordance with applicable legal requirements.

By using the services, website, WhatsApp communications, RCS communications, or related platforms of Confidence Petroleum India Limited, you acknowledge that you have read, understood, and agreed to this Privacy Policy.e.